This information is not stored within our system, but rather used by Experian to verify your identity. Personal identifying information will be requested to open or change your account over the telephone. The Department of Utility Services has partnered with Experian to help protect you from identity theft and to assess deposit requirements. Depositsįor non-residential service, the deposit is based on either the three highest bills at the property within the last 12 months or the standard amount for new services. To expedite processing, complete all fields and be sure to use the correct topic/subtopic. Requests are processed in the order received and may take 3-5 business days to complete.
Service requests from property managers, realtors, and other agents may be submitted by completing a case in Contact Henderson. The deposit is collected up front at the time the account is created.īusiness, Irrigation, Property Management, or Commercial Service Depositsįor residential service, the deposit is a minimum of $150. You may also submit a request to disconnect service via City of Henderson BillOnline, if the account is associated with your active user ID. Personal identifying information will be requested to establish service. Water St., Henderson, NV 89015 during regular business hours. To start, stop or transfer water and sewer services, contact our Customer Care Center at 70 or visit our office location in the Development Services Center on the first floor of City Hall, 240 S.
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